What should I do if my tracking shows no movement or that my order is being returned?Updated a month ago

We apologize if you observe no updates on your tracking or if it indicates that your items are being returned. In such cases, our procedure is to immediately recall the shipment and process a full refund to your account. Depending on the specific scenario, this can take a few days, so we appreciate your patience.

Additionally, to make up for any inconvenience caused by this delay, we offer a discount for your next purchase. You will receive a discount code which you can apply at checkout to reduce the cost of your next order. This code is unique to each customer and can only be used once.

We strive to resolve these issues as quickly as possible and thank you for your understanding and patience.